This policy explains what Window Repair UAE collects through this website, why, how long it is kept, and how you can have it removed. It is written to match what the site actually does — not a generic template.
Who is responsible
Window Repair UAE — a brand of Slide Alum Rs Technical Services L.L.C S.O.C, commercial license No. 1600133 issued by Dubai Economy and Tourism. Office: Pinnacle, Sheikh Zayed Road, Office 607, Al Barsha First, Dubai, UAE. Questions about your data: windowrepairuae@gmail.com or +971 50 220 6918.
What the site collects
Through its forms, only what you type in yourself:
- Callback form: your name and phone number.
- Price calculator: the same, plus the answers you selected — problem type, window details and the estimate shown to you, so the technician calls back already knowing the case.
- Podcast booking: the same, plus the topic you would like to discuss, if you choose to write one.
Sent together with the form, one technical detail travels with it: how you reached the site — the campaign tags in the link you clicked (utm_source and the like, plus the ad click identifier such as gclid), the first page you opened and the site that referred you. It tells us which advert brought the enquiry and is saved with the request in our CRM (Bitrix24); it says nothing about you. Until you send a form, the site keeps it in your browser for the duration of your visit only; the Google Ads tag separately keeps the ad click identifier in a cookie for up to 90 days (see the cookie policy). It reaches us only with a form.
The site has no accounts, no login and no payment. It does not ask for your address, your documents or any other detail, and it never asks for card data.
Messages on WhatsApp and Instagram
When you write to us on WhatsApp or Instagram, or we write to you after your request or our visit, we keep what the conversation contains: your phone number or Instagram username, the name shown in your profile, the messages, and the photos, videos, files and voice messages you choose to send. We use them for one purpose: to answer you, prepare and send your quote, arrange the visit and follow up on the work you asked us about.
Messages pass through Meta (the WhatsApp Business Platform and Instagram messaging) and are stored in our CRM (Bitrix24) and on our own message server. Some messages are sent automatically on behalf of our team, within the same conversation and on the same topic.
If you do not want us to write to you, reply “stop” or tell us in any words, and we will not message you again about this request. To have the conversation deleted from our systems, write to windowrepairuae@gmail.com. Messages already delivered to your phone stay in your WhatsApp or Instagram, as with any chat.
Why we need it
To call you back, agree a time and give a quote — that is, to do the thing you asked for by sending the form. We do not sell these details to anyone. Their one link to advertising is measurement: a one-way hash of your phone number lets Google tell us which ad brought the request (see "Who else sees it").
How long it is kept
For as long as the request is being handled, and afterwards for the warranty period on the work, because a warranty claim has to be matched to the original job. After that the record is deleted.
Who else sees it
Nobody outside the company, apart from the services that handle the form for us — the one that receives it and our CRM (Bitrix24), where the request is kept — and Google, in a limited way: when you send a form, Google gets the fact that it was sent, with our request number, and your phone number as a one-way SHA-256 hash made in your browser, only to match the request with an ad click. Your name is not sent to Google. Beyond that, we do not pass your details to advertisers or data brokers.
Third-party services on the page
Pages load from this site's own server — the typefaces are self-hosted since 08.2026, and the branches map is ours. The exception is measurement: Google Analytics and the Google Ads tag load on every page for every visitor until you choose "only essential" in the cookie notice, so Google sees your visit; Yandex Metrica loads only if you press "Allow". Podcast videos are embedded from YouTube (youtube-nocookie.com) and load only after you press play.
Details are in the cookie policy.
Your rights
Under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data you may ask what we hold about you, have it corrected, or have it deleted. Write to windowrepairuae@gmail.com — we answer from the same address and do not require a particular form of words.
Changes
If what the site collects changes, this page changes with it. The version you are reading is the current one.
